Reporting a RepairREPORT A REPAIR COLLAGE.jpg

01792 619400.

This number can be used for all repairs, including emergencies​

We keep all our homes in good condition and we will carry out repairs quickly and considerately.

If a repair needs doing to your home, first check if it is

  • a repair you are responsible for, or
  • a repair we are responsible for

Click here to see our FAQ's

If it is a repair we are responsible for, please report it to us in one of the following ways:


What is an emergency?

An emergency is: 

  • Loss of entire supply of electricity, water or gas
  • Loss of all heating in cold weather
  • All serious plumbing or gas leaks
  • Serious roof leaks and other major structural failures
  • Securing of property following major incident such as a fire
  • Blocked toilet


If you smell gas call the National Gas Emergency line on 0800 111 999



Text 07775 654775.

Social MediaYou can use social media channels to report a repair.

Emails, Text and our social media channels are manned during office hours and should not be used for emegerncies.


Visit our office and hubs: 
​Swansea Office ​Neath Hub Port Talbot Hub​

Coastal Housing Group
3rd Floor,
220 High Street,
Swansea SA1 1NW


Reception Opening Hours:

8am – 4.30pm Monday to Friday

Coastal Housing Group
41 – 43 Windsor Road,
th SA11 1NG 
Hub Opening Hours:
10am– 4pm - Monday-Friday
(The hub is closed on Wednesdays)
Unit 1
Customs House
Eagle Street
Port Talbot
SA13 1HG
Hub Opening Hours:
10am- 4pm Monday - Friday
(The hub is closed on Thursdays)