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Our Customer Services Team is your first point of contact for all online, telephone and face-to-face enquiries with Coastal Housing Group and we’re here to help you.
Whether looking to pay your rent, apply for housing, report a repair or ask any general query you can contact us by phone, text, twitter, facebook, email, visiting our web page or visiting our offices
Our phone lines are open 8am - 5:30pm Monday to Thursday and 8am - 4:30pm Friday.

Phone - 01792 479200
Repairs Line - 01792 619400
E​mergency Line - 0845 680 8888 You can call this number if our offices are closed and your request is urgent. (calls cost up to 4p per minute plus your phone company's access charge)
To contact a specific department or member of staff, please find our departmental numbers here.
Text - 07775 654775
Fax - 0871 717 1969
WebChat - Click the 'Chat Now' bottom right
Visit our office and hubs: 
Swansea Office ​Neath Hub Port Talbot Hub​

Coastal Housing Group
3rd Floor,
220 High Street,
Swansea SA1 1NW


Reception Opening Hours:

8am – 4.30pm Monday to Friday

Coastal Housing Group
41 – 43 Windsor Road,
th,  SA11 1NG 
Hub Opening Hours:
10am– 4pm - Monday-Friday
(The hub is closed on Wednesdays)
Coastal Housing
Customs House
Eagle Street
Port Talbot
SA13 1AA
Hub Opening Hours:
10am- 4pm Monday - Friday
(The hub is closed on Thursdays)

  Find us



You can also find us on Social Media - you can chat with us, share information and comment direct via facebook and twitter.  We monitor our pages during phone line hours and will look to respond to issues during those times. 

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