Contact Us - Coastal Housing Group

Our Swansea office and hubs in Neath and Port Talbot will be closed to the public for the foreseeable future. If you have any queries, please contact us by telephone, email or using our social pages on Facebook and Twitter.

You can read more about our response to Covid-19 and any further changes to Coastal’s service here or on our Facebook and Twitter pages. We’d encourage residents to follow the Coastal Housing social accounts to ensure they see any relevant updates in their feed.

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Below is our contact information, but if you’re looking to make a complaint, you can visit our making a complaint page for more information on the process.

Whether you contact us online, over social media, by telephone or in person it’s our ace Customer Services Team who you’ll get through to.

You can reach us on 01792 479200, our phone lines are open 8am-5.30pm Monday to Thursday and 8am-4.30pm Friday. You can email us at or, write to us at:

Coastal Housing Group, Freepost RSXA-CJHX-XHXE, 3rd Floor, 220 High Street, Swansea, SA1 1NW

How to find our Swansea office


Need to report a repair?

If you need to have a repair dealt with, you can call our schedulers on our dedicated repairs line on 01792 619400 who can book an appointment for you over the phone.

Out of hours emergency

If our offices are closed and your request is urgent you can call our out of hours emergency line on 0845 680 8888 (calls cost up to 4p per minute plus your phone company’s access charge).

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If you’re interested in applying for a job with Coastal and want to talk to someone about it, there will be a dedicated person on the vacancy advert who will be happy to take your call.

Alternatively, if you want to contact a member of the HR team, you can use the form below.

For press or media enquiries, please use the form below to contact our Communications Team:


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