We’d encourage residents to follow the Coastal Housing social accounts to ensure they see any relevant updates in their feed. You can find us on Facebook, Twitter & Instagram.

Below is our contact information, but if you’re looking to make a complaint, you can visit our making a complaint page for more information on the process.

Whether you contact us online, over social media or by telephone it’s our Customer Services Team who you’ll get through to.

You can reach us on 01792 479200, our phone lines are open 8.30am – 5pm Monday to Thursday and 8.30am – 4.30pm on a Friday. You can email us at ask@coastalha.co.uk or, write to us at:

Coastal Housing Group, Freepost RSXA-CJHX-XHXE, 3rd Floor, 220 High Street, Swansea, SA1 1NW

If you want to make an appointment to call to our office this can be done via our Customer Services Team.

How to find our Swansea office


The Rent Management Team, can take payments, set up direct debits and answer general questions about your rent account. They can be contacted via 01792 479200 and by pressing option 1 for the Rents Management Team.
They are available from 9am – 5pm Monday to Thursday and 9am – 4.30pm on a Friday.
Your housing officer will still be your first contact if you are struggling to pay your rent.

Need to report a repair?

If you need to have a repair dealt with, you can call our schedulers on our dedicated repairs line on 01792 619400 who can book an appointment for you over the phone, you can also report a repair using the online form below. We are open Monday – Thursday 8am – 5:30pm and Friday 8am – 4:30pm.

Out of hours emergency

If our offices are closed and your request is urgent you can call our out of hours emergency line on 0845 680 8888 (calls cost up to 4p per minute plus your phone company’s access charge).

If you’re interested in applying for a job with Coastal and want to talk to someone about it, there will be a dedicated person on the vacancy advert who will be happy to take your call.

Alternatively, if you want to contact a member of the HR team, you can use the form below.

For press or media enquiries, please use the form below to contact our Communications Team:


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