We’d encourage residents to follow the Coastal Housing social accounts to ensure they see any relevant updates in their feed. You can find us on Facebook, Twitter & Instagram.

Below is our contact information, but if you’re looking to make a complaint, you can visit our making a complaint page for more information on the process.

Whether you contact us online, over social media or by telephone it’s our Customer Services Team who you’ll get through to.

Our phone lines are open:
Monday to Thursday – 8.30am to 5pm
Fridays – 8.30am to 4.30pm.

Call: 01792 479200

Email: ask@coastalha.co.uk

Write to us:
Coastal Housing Group
3rd Floor
220 High Street

If you want to make an appointment to call to our office this can be done via our Customer Services Team.

How to find our Swansea office


The Rent Management Team, can take payments, set up direct debits and answer general questions about your rent account. They can be contacted via 01792 479200 and by pressing option 1 for the Rents Management Team.
They are available:
Monday to Thursday: 9am – 5pm
Fridays: 9am – 4.30pm
Your housing officer will still be your first contact if you are struggling to pay your rent. You can find more information and support here.

Need to report a repair?

If you need to have a repair dealt with, you can call our schedulers on our dedicated repairs line on 01792 619400 who can book an appointment for you over the phone, you can also report a repair using the online form below.

Their phone lines are open:
Monday to Thursday: 8am – 5:30pm
Fridays: 8am – 4:30pm.

Out of hours emergency

If our offices are closed and your request is urgent you can call our out of hours emergency line on 01792 619400 and press option 1.

If you’re interested in applying for a job with Coastal and want to talk to someone about it, there will be a dedicated person on the vacancy advert who will be happy to take your call.

Alternatively, if you want to contact a member of the HR team, you can use the form below.

For press or media enquiries, please use the form below to contact our Communications Team:


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