Your feedback is important to help us understand if you’re happy with the services we offer and the way we deliver them. It tells us how we need to improve and what changes we need to make.
All the feedback we receive is used to identify improvements and to shape how we deliver services in the future. To keep the survey results anonymous we appoint a company called Knowledge Partnership to run it for us.
As a result of the feedback from the last survey we made a number of changes to the way we work for example;
You said: 33.1% of residents told us they were satisfied with how Coastal dealt with anti-social behaviour.
We did: The survey identified anti-social behaviour as an area that needed improvement. As a result an intervention was launched where we gathered feedback from residents. This resulted in us changing how we deal with reports of anti-social behaviour. We have also recently created a new Community Safety Team who are committed to working alongside residents and partner agencies to prevent anti-social behaviour in our communities further information can be found here Community Safety – Coastal Housing Group (coastalha.co.uk)
You said: 65.2% of residents agree they have a say in how services operate.
We did: As part of the survey, we asked you if there were any areas of the business you would like to be involved with. As a result we have sought your views on a number of key areas including our approach to sustainability, rent setting, office opening hours and performance improvement. We also have a new Engagement Strategy to drive this work forward. If you would like to be more involved, please let us know by emailing us at ask@coastalha.co.uk
You can see the results of our last survey in 2022 in more detail below.
If you have been invited to take part in this years resident survey and have opted into the free prize draw you can view the terms & conditions below
Resident survey free prize draw
Coastal Housing Group – Resident Survey 2023/24
Free Prize Draw – Terms and Conditions.
1. The draw is open to current Coastal Housing group residents. Only one entry per household is permitted.
2. Entries only apply to, and must be made by, participating and completing the survey either online, in writing, or by phone.
3. The Love to Shop give card with £50 credit can be redeemed in participating shops. A list of which can be found by visiting; https://love2shop.co.uk/where-to-spend
4. Coastal Housing Group reserves the right to substitute a prize of equal value if this is necessary for reasons beyond its control.
5. Entry to the draw is open from 6th December 2023 and will close on 29th January 2024.
6. The draw will take place no later than the 19th February 2024.
7. The winners will be notified by 4th March 2024.
8. No cash alternatives will be offered, and prizes are non-transferrable.
9. Coastal Housing Group reserve the right to re-draw a winner if they cannot be contacted within a reasonable period. Also, the right to disqualify any entrant, or select an alternative winner, if it believes that any entrant has contravened these Terms and Conditions.
10. Submitting an entry to this prize draw is deemed to be acceptance by the entrants of these Terms and Conditions. Coastal Housing Group reserves the right to alter, amend or foreclose this prize draw without prior notice, if unforeseen circumstances make this unavoidable.
11. Coastal Housing Group accepts no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this prize draw, or by the entrant’s acceptance of the prize.
12. GDPR – The information you submit which allows you to be entered into the Prize Draw will be processed by Knowledge Partnership.
