Resident Satisfaction Survey 2025

Beacon’s first resident survey has now been completed!





At Beacon we wanted to understand what matters to residents and will use the feedback you provided to improve our services. We shared our Resident Satisfaction Survey to hear your thoughts on how we’re doing. 

This year we asked Knowledge Partnership, who are market researchers who work independently to Beacon, to carry out this survey, which they did between August 2025 and October 2025 through a combination of online surveys and telephone calls.

Every household that completed the survey before the closing date had the option to be entered into a prize draw to win one of five, £50 Love to Shop vouchers (you can read the terms and conditions here).

 We will be notifying the winners by 22nd December 2025.

Who is Knowledge Partnership?

Knowledge Partnership is an market research company who were instructed by Beacon to conduct this resident survey on our behalf, independently. Once completed, Knowledge Partnership will combine your feedback with that of other residents and provide a report for senior staff and Beacon’s management board.

The survey is completely confidential, and you were also able to provide your answers anonymously. Knowledge Partnership will have only collected personal information about you if you requested a follow up to the survey. Any personal data that was collected as part of the survey will be treated in accordance with Knowledge Partnership’s privacy policy.

At all times, Knowledge Partnership will comply with the Market Research Society Code of Conduct and the Data Protection Act.

Once we have the results of the survey they will be published here.

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