Your Tenancy Agreement is being updated - Coastal Housing Group

Do we have your correct details?

If you’re a tenant, you should have recently received a letter to notify you that your updated Tenancy Agreement will arrive in early June. We want to ensure we have your correct details, so please check the letter carefully and let us know if we need to make any changes.





Important information about your Tenancy Agreement

On July 15, 2022, the Welsh Government’s Renting Homes (Wales) Act 2016 comes into effect. The law brings changes that affect everyone renting a home in Wales, whether in a housing association, council or privately owned property. It is the biggest change to housing law in Wales for decades.

Visit our Renting Homes (Wales) Act page for more information about what to expect from July 15th 2022 or you can you can visit the Welsh Government’s website for more detailed information.


In preparation for this change, we are updating our Tenancy Agreements and we want to ensure we have your correct details before you receive yours in early June.

We recently sent a letter to all tenants and we want to hear what you think of our proposal to move everyone onto the updated Tenancy Agreement.

You can fill out our online form to give us your feedback.

Look out for your new Tenancy Agreement which will be arriving in early June and return it to us before 27 June 2022.


Here are some examples of the changes we’ve made in the updated agreement:

  • It’s clearer what Coastal is responsible for maintaining (e.g. kitchen units) and what you are responsible for (e.g. replacing light bulbs)
  • It removes the restriction on parking commercial vehicles on drives or in car parks and adds a restriction on parking very large vehicles (commercial or otherwise)
  • It increases building safety by including that Coastal conducts electrical safety checks every five years and for access to be provided for this
  • It’s clearer which alterations you need permission for before doing
  • If you are on a tenancy agreement with a weekly rent charge, this will change to a monthly charge. This doesn’t change how much you pay overall. This won’t affect how and when you pay us, so you can continue to pay us weekly if you want to. It will mean you are on the same payment cycle as other residents and for people who receive Universal Credit Housing Costs, this will be much simpler.

Once you have received your updated Tenancy Agreement in early June, we’re asking ALL TENANTS to sign them before 27 June 2022, so the transition to the new occupation contracts in July will be easier. This will not mean a change in your rent or home.

Like with any agreement or contract, we urge you to read the updated agreement fully before signing it.

Frequently asked questions

What is the Renting in Wales Act?

On July 15, 2022, the Welsh Government’s Renting Homes (Wales) Act 2016 comes into effect. The law brings changes that affect everyone renting a home in Wales, whether in a housing association, council or privately owned property. It is the biggest change to housing law in Wales for decades. You can find out more at https://gov.wales/housing-law-changing-renting-homes

 

If the law isn’t changing until July 15 why am I being asked my views on a new Tenancy Agreement now?

We want this transition to be as smooth as possible. We have reviewed Tenancy Agreements and created an updated version. This makes the agreements clearer and creates more consistency across all our properties. We’re asking ALL TENANTS to sign their updated Tenancy Agreement before 27 June 2022 so the transition to the new Occupation Contracts in July will be easier.

I have received a letter but not a copy of my Tenancy Agreement – what do I do?

The letter you received in May is just letting you know that we will be asking you to sign a new Tenancy Agreement and giving you a chance to feedback any views regarding this. Your new Tenancy Agreement will not be sent out until June 6 and once this is received we urge you to read the updated agreement fully before signing it and returning it to us. Instructions on how you can do this will be included with your new agreement.

I haven’t received a letter.

Whilst the majority of tenants will receive a letter there are a few exceptions. If you are an Owner occupier, a Leaseholder, on a Flexi tenure or shared ownership you won’t get one as these types of properties and agreements are not included in the Renting Homes Act 2016.

If you are a tenant and not in one of the above property types and have not had your letter by 19th May please either email us at rentinghomeswales@coastalha.co.uk or call us on 01792 479200.

If you are receiving support from one of our managed agents you won’t have had a letter. If a change applies to you we will contact you separately if there are any changes we need to discuss with you.

Will I then have to sign a new Occupation Contract in July?

No, this will be sent to you automatically and does not require your agreement. The most up to date tenancy that you have signed will be converted to the new contract and sent out to you.

Does this mean my rent or home will change?

This will not mean a change in your rent or home as a result of signing the new agreement.

What type of things will change on my Tenancy Agreement?

The amount of changes will depend on which Tenancy Agreement you are currently on but here are some examples of the changes we’ve made in the updated agreement:

  • It’s clearer what Coastal is responsible for maintaining (e.g. kitchen units) and what you are responsible for (e.g. replacing light bulbs)
  • It removes the restriction on parking commercial vehicles on drives or in car parks and added a restriction on parking very large vehicles (commercial or otherwise)
  • It increases building safety by including that Coastal conducts electrical safety checks every five years and for access to be provided for this
  • It’s clearer which alterations you need permission for before doing
I pay weekly what does the new Tenancy Agreement mean for me?

If you are on a Tenancy Agreement with a weekly rent charge, this will change to a monthly charge. This doesn’t change how much you pay overall. This won’t affect how and when you pay us, so you can continue to pay us weekly if you want to. It will mean you are on the same payment cycle as other residents and for people who receive Universal Credit Housing Costs, this will be much simpler.

What happens if I don’t sign up to the new Tenancy Agreement?

You will still transfer to an occupation contract from your current Tenancy Agreement in line with the Renting Homes (Wales) Act 2016. However, you may not be on the best version of the Coastal Tenancy Agreement and may not benefit from some of the updated clauses such as being able to park (smaller) commercial vehicles on your drive / parking area.

What if the names of the people on the Tenancy Agreement need updating?

We understand people’s situations change. By letting us know if you have had a change in circumstance, it will be much easier for us to ask the correct residents to sign the new tenancy agreement.

What if only one person has responded in the case of joint tenants?

Both residents on the tenancy need to agree to the new Tenancy Agreement. If this is not possible the existing Tenancy Agreement will remain in place and its terms will transfer over to the Occupation Contract.

How joint tenancies are created or ended will change under Renting Homes (Wales) Act 2016. So we can revisit this with you when the legislation comes into place.

Will my rent or service charges increase when I sign the updated agreement or get my new occupation contract?

No. Coastal reviews rent and service charges annually in line with Welsh Government rent policy. The next change is taking place from April 2023.

Will my housing officer change?

Our housing team has had a few new faces join recently and so if your housing officer has changed, it is due to recruitment and not updating your Tenancy Agreement. Find out who your housing officer is by going to the ‘Find Your Housing Officer’ section of the Coastal website.

Will I still be able to report a repair in the same way?

Yes. The maintenance team is not changing and will be there to supply the usual great service.

Can I have a copy of my existing Tenancy Agreement?

Yes. If you cannot find a copy of your existing Tenancy Agreement and would like a copy, please email us at ask@coastalha.co.uk or ask your housing officer.

How long have I got to decide?

We will be sending out your new Tenancy Agreement in early June and asking you to sign by 27th June or let us know if you want to keep to your current agreement.

Can I have more time to agree / sign my new Tenancy Agreement?

No, unfortunately we are tied to key dates that have been determined by Welsh Government.

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