Your Tenancy Agreement is being updated - Coastal Housing Group

You should have received your updated Tenancy Agreement.

Now that you have received your updated Tenancy Agreement, please read through it thoroughly, sign and then return the form to us with the freepost envelope, by June 30th.





Important information about your Tenancy Agreement

Later this year, the Welsh Government’s Renting Homes (Wales) Act 2016 comes into effect. The law brings changes that affect everyone renting a home in Wales, whether in a housing association, council or privately owned property. It is the biggest change to housing law in Wales for decades.

Visit our Renting Homes (Wales) Act page for more information about what to expect or you can you can visit the Welsh Government’s website for more detailed information.

Please ready through your updated Tenancy Agreement thoroughly, sign and return it to us before 30th June 2022.


Here are some examples of the changes we’ve made in the updated agreement:

  • It’s clearer what Coastal is responsible for maintaining (e.g. kitchen units) and what you are responsible for (e.g. replacing light bulbs)
  • It removes the restriction on parking commercial vehicles on drives or in car parks and adds a restriction on parking very large vehicles (commercial or otherwise)
  • It increases building safety by including that Coastal conducts electrical safety checks every five years and for access to be provided for this
  • It’s clearer which alterations you need permission for before doing
  • If you are on a tenancy agreement with a weekly rent charge, this will change to a monthly charge. This doesn’t change how much you pay overall. This won’t affect how and when you pay us, so you can continue to pay us weekly if you want to. It will mean you are on the same payment cycle as other residents and for people who receive Universal Credit Housing Costs, this will be much simpler.

Now that you have received your updated Tenancy Agreement, we’re asking ALL TENANTS to sign them before 30 June 2022, so the transition to the new occupation contracts later this year, will be easier. This will not mean a change in your rent or home.

Like with any agreement or contract, we urge you to read the updated agreement fully before signing it.

Frequently asked questions

What is the Renting in Wales Act?

Later this year, the Welsh Government’s Renting Homes (Wales) Act 2016 comes into effect. The law brings changes that affect everyone renting a home in Wales, whether in a housing association, council or privately owned property. It is the biggest change to housing law in Wales for decades. You can find out more at https://gov.wales/housing-law-changing-renting-homes

 

If the law isn’t changing until later this year, why am I being asked to sign a new Tenancy Agreement now?

We want this transition to be as smooth as possible. We have reviewed Tenancy Agreements and created an updated version. This makes the agreements clearer and creates more consistency across all our properties. We’re asking ALL TENANTS to sign their updated Tenancy Agreement before 30 June 2022 so the transition to the new Occupation Contracts will be easier.

What if I haven’t received a new Tenancy Agreement by June 14th?

Whilst the majority of tenants will receive a new Tenancy Agreement there are a few exceptions. If you are an Owner occupier, a Leaseholder, on a Flexi tenure or shared ownership you won’t get one as these types of properties and agreements are not included in the Renting Homes Act 2016.

If you are a tenant and not in one of the above property types and have not had your new Tenancy Agreement, please either email us at rentinghomeswales@coastalha.co.uk or call us on 01792 479200.

If you are receiving support from one of our managed agents you won’t have had a letter. If a change applies to you we will contact you separately if there are any changes we need to discuss with you.

Will I then have to sign a new Occupation Contract?

No, this will be sent to you automatically and does not require your agreement. The most up to date tenancy that you have signed will be converted to the new contract and sent out to you.

Does this mean my rent or home will change?

This will not mean a change in your rent or home as a result of signing the new agreement.

What type of things will change on my Tenancy Agreement?

The amount of changes will depend on which Tenancy Agreement you are currently on but here are some examples of the changes we’ve made in the updated agreement:

  • It’s clearer what Coastal is responsible for maintaining (e.g. kitchen units) and what you are responsible for (e.g. replacing light bulbs)
  • It removes the restriction on parking commercial vehicles on drives or in car parks and added a restriction on parking very large vehicles (commercial or otherwise)
  • It increases building safety by including that Coastal conducts electrical safety checks every five years and for access to be provided for this
  • It’s clearer which alterations you need permission for before doing
I pay weekly what does the new Tenancy Agreement mean for me?

If you are on a tenancy agreement with a weekly rent charge – We are offering to change this to a monthly charge. This won’t affect how and when you pay us, so you can continue to pay us weekly if you want to. It will mean you are on the same payment cycle as other residents and for people who receive Universal Credit Housing Costs, this will be much simpler. If you want to do this, the change would apply from 1st April 2023 and you need to also complete section two of the form on the back page of this booklet.

What happens if I don’t sign up to the new Tenancy Agreement?

You will still transfer to an occupation contract from your current Tenancy Agreement in line with the Renting Homes (Wales) Act 2016. However, you may not be on the best version of the Coastal Tenancy Agreement and may not benefit from some of the updated clauses such as being able to park (smaller) commercial vehicles on your drive / parking area.

What if the names of the people on the Tenancy Agreement need updating?

We understand people’s situations change. You can let us know if you have had a change in circumstances by emailing us on rentinghomeswales@coastalha.co.uk or calling 01792 479200.

What if only one person has responded in the case of joint tenants?

Both residents on the tenancy need to agree to the new Tenancy Agreement. If this is not possible the existing Tenancy Agreement will remain in place and its terms will transfer over to the Occupation Contract.

How joint tenancies are created or ended will change under Renting Homes (Wales) Act 2016. So we can revisit this with you when the legislation comes into place.

Will my rent or service charges increase when I sign the updated agreement or get my new occupation contract?

No. Coastal reviews rent and service charges annually in line with Welsh Government rent policy. The next change is taking place from April 2023.

Will my housing officer change?

Our housing team has had a few new faces join recently and so if your housing officer has changed, it is due to recruitment and not updating your Tenancy Agreement. Find out who your housing officer is by going to the ‘Find Your Housing Officer’ section of the Coastal website.

Will I still be able to report a repair in the same way?

Yes. The maintenance team is not changing and will be there to supply the usual great service.

Can I have a copy of my updated Tenancy Agreement?

Yes. If you cannot find a copy of your updated Tenancy Agreement and would like a copy, please email us at ask@coastalha.co.uk or ask your housing officer.

How long have I got to reply?

We’re asking you to sign and return your updated Tenancy Agreement by 30th June or let us know if you want to keep to your current agreement.

How do I return my signed documents?

Within the pack we included a pre-addressed pre-paid envelope – this means that no stamp is required. Please keep the Tenancy Agreement for your reference and just return the signed sheet to us.

Or you can return it by hand to our offices at the below address between 8am and 5pm Monday to Friday

Coastal Housing Group

220 High Street

Swansea

SA1 1NW

Unfortunately, we cannot accept scanned or emailed versions.

I have lost my envelope how can I return my documents?

You can send you your signed page in any envelope to the below address and you do not need a stamp:

Freepost Plus RTLJ-RXZR-GEKJ

Coastal Housing Group

220 High Street

Swansea

SA1 1NW

Or you can return it by hand to our offices at the above address between 8am and 5pm Monday to Friday

Unfortunately, we cannot accept scanned or emailed versions.

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