How to pay

The easiest way to pay is by setting up a direct debit. Just give us a call us on 01792 479200 and we can get you sorted.

You can call us Monday – Thursday 8.00 – 5.30 or Fridays 8.00 – 4.30. If you’d prefer, visit one of our offices in Swansea, Neath or Port Talbot.

View office opening times

Yep we have an app for that! Download the Coastal app from the Apple Store or Google Play Store and you can pay your rent right there in the app. You can also view your rent statement, repairs history and update your personal details.

No smart phone? No problem! You can use the app in a computer browser too and do all the same things.

You’ll need some details from our Customer Services team when you register for the app. Just give them a call on on 01792 47920 and, after answering some security questions, they can give you these over the phone.

If you have an Allpay card or Allpay reference number you can pay online at www.allpay.net, at any Paypoint location or Post Office.

If you’d like to order an Allpay card, contact us on 01792 479200.

If you are in receipt of Housing Benefit you can have this paid directly to us.

Universal Credit is paid directly to you, so if you receive this, it is your responsibility to pay you rent. If you have difficulty making payments please contact us.

Unfortunately our office are temporarily closed so you will be unable to make payments in person.

However, when our offices are back open, you can pay in person at Swansea, Neath and Port Talbot.

View office opening times