Coastal Housing is committed to tackling and reducing anti-social behaviour in communities. We will take every opportunity to work in partnership with you and other agencies to achieve this.
Tackling anti-social behaviour is a balance between enforcement, prevention and rehabilitation.
We know that you may have concerns about coming forward and reporting anti-social behaviour. We will do all that we can to support you and will tailor the support that we provide to fit your particular needs. We will:
We will not move people as a means of resolving anti-social behaviour – we will deal with anti-social behaviour. The only exception to this is in very extreme situations where there are fears for safety. The recommendations of agencies such as the Police will be required in considering such a move.
In cases involving minor neighbour disputes, we will initially encourage you to speak to your neighbour about the problem. It may be that your neighbour is simply not aware that their behaviour is causing a nuisance to you.
Try to have a conversation with your neighbour. If needed, we can help you think about how to do this. We understand that you may be apprehensive about approaching your neighbour and we can help you prepare the conversation you want to have. You may want to consider the following to help you structure the conversation and understand what you would like to see happening as a result:
Whilst we encourage residents to build and maintain positive relationships with neighbours, we may need to support the conversation where it would help you and your neighbour understand how to overcome the issue
We can facilitate this, in a safe place, for you to express the impact your neighbour’s behaviour is having on you, to resolve things amicably, and agree outcomes that work for both parties. These ’restorative conversations’ help people to come together to resolve their own disputes, rather than having solutions imposed upon them and have the potential to provide a solution much more quickly than more formal action.
We will also, in appropriate circumstances, and with the agreement of the parties concerned, make a referral to a Mediation Practitioner and we will pay the cost of this service.
We will discuss issues of confidentiality with you when you report anti-social behaviour. If you do not want the alleged perpetrator to know who you are we will respect this. It is important that you know, however, that:
We will do what we can to investigate anonymous reports of anti-social behaviour, however, unless a contact telephone number is provided we will be unable to keep you informed, or ask you for further information. This will limit how we are able to act when attempting to resolve the situation.
The ASB Case Review allows victims of persistent anti-social behaviour, who have previously reported incidents, to request a review of their case where they feel the actions taken have not been adequate. You can request a review or find further information at https://asbcasereview.wales/#top
We will ensure that information is processed in accordance with the requirements of the Data Protection Act 1998 and our Data Protection and Confidentiality Policy and Procedure.
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