Making a complaint

With a culture of openness, we want people to tell us what they think about our services. Tell us the good as well as the bad. If you have a problem with our services, we’ll do our best to resolve it quickly and effectively.

You can see our complaints procedure by downloading the documents here:

Complaints and Concerns Policy
Polisi Cwynion A Phryderon
سياسة الشكاوى والمخاوف
অভিযোগ এবং উদ্বেগ বিষয়ক নীতিমালা

How to contact us
Call us on: 01792 479200
Email us:
Write to us at: Coastal Housing Group, Freepost RSXA-CJHX-XHXE, 3rd Floor, 220 High Street, Swansea, SA1 1NW

Public Services Ombudsman

If you are unhappy with the way we handle your complaint, you can refer the matter to the Public Services Ombudsman for Wales. However, the Ombudsman will only consider cases that have already been through Coastal’s internal complaints procedure, so your first stop should always be raising the issue with us.

Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ
Tel: 0300 790 0203 (calls charged at local rate)

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