With a culture of openness, we want people to tell us what they think about our services. Tell us the good as well as the bad. If you have a problem with our services, we’ll do our best to resolve it quickly and effectively.
You can see our complaints procedure by downloading the documents here:
If you are unhappy with the way we handle your complaint, you can refer the matter to the Public Services Ombudsman for Wales. However, the Ombudsman will only consider cases that have already been through Coastal’s internal complaints procedure, so your first stop should always be raising the issue with us.
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