Many people are facing difficult choices due to changes affecting their money.
We know making the first step to ask for help can sometimes be daunting but please do speak to us as soon as you become concerned about being able to pay your rent. The earlier you talk to us the faster we can help.
Please contact your Community Housing Officer or call us on 01792 479200 and press option one.
How can we help?
The first thing we will do is listen. Everyone’s circumstances are different and we will listen to you to help us understand your personal situation. We aim to work with you to help you budget and reduce any arrears in a way that’s affordable for you.
John moved into his home with Coastal in 2011, a new 2 bedroom flat. He was working full time as a taxi driver until the pandemic, his earnings dropped significantly as a consequence.
Struggling to find enough for his priority bills such as rent, gas and electric, John called his Community Housing Officer, Sarah, for help. He was quickly assisted to claim Universal Credit, which topped up his low working income, and meant he could afford to pay his bills. Unfortunately, a year later the UK Government reduced Universal Credit by £20 per week and John struggled to pay the rent. He was impacted by the bedroom tax.
Once again, he spoke to Sarah who met with John and completed a Discretionary Housing Payment form. This resulted in a £1000 payment to John to use towards his rent.
If you are struggling financially, this can also affect your health and wellbeing – there is lots of support available if you need it. Find out more here
You can find out more about how we set your rent and service charges here.
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